Refund and Returns Policy
At Mid9Shop, we are committed to providing quality products and a great shopping experience. If you are not fully satisfied with your purchase, we are here to help with our refund and returns policy.
1. Returns
- Eligibility: You may return most items within [07] days of receiving your order. Items must be unused, in their original condition, and in the original packaging.
- Non-Returnable Items: Some products, such as personalized gifts, perishable goods, and certain hygiene items, may not be eligible for returns. These items will be clearly marked as non-returnable on the product page.
- Return Process: To initiate a return, please contact our support team at admin@mid9shop.com with your order number and the reason for the return. We will provide instructions on how to return your item.
2. Refunds
- Processing Time: Once your return is received and inspected, we will notify you of the status of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within [5-10 business days].
- Partial Refunds: In some cases, only partial refunds may be granted, such as for items that are not in their original condition, are damaged, or have missing parts for reasons not due to our error.
3. Exchanges
If you received a defective or damaged item, we are happy to offer an exchange. Please contact us within [14 days] of receiving your order, and we will arrange for a replacement.
4. Shipping Costs
- Return Shipping: You are responsible for paying the shipping costs for returning your item, unless the return is due to our error (e.g., you received a defective or incorrect item).
- Non-Refundable Shipping Costs: The original shipping costs are non-refundable.
5. Cancellations
- Orders can be canceled within [24 hours] of purchase if they have not yet been shipped. Please contact us immediately if you wish to cancel your order.
- Once an order has shipped, it cannot be canceled, but you may return it in accordance with our return policy.